SHIPPING POLICY

Speedy Dispatch

We pride ourselves on our efficiency and strive to dispatch all orders within 1-3 business days following payment confirmation. Our team works diligently to ensure that your selections are prepared for shipment as swiftly as possible. While we aim for speed, we equally prioritize the care and attention each item requires before it leaves our hands. On occasion, delays may occur due to unforeseen circumstances. However, our reputation for quick shipping is well-earned, and we always communicate transparently with our customers during such times.

Careful Packaging

Your order deserves safe passage, which is why we go above and beyond in our packing process. Every item is meticulously wrapped and boxed with the utmost care, ensuring that it arrives in the same impeccable condition it left our store. We treat each piece as if it were our own, with respect and consideration for its unique materials and craftsmanship.

Transparent Shipping Costs

Shipping costs are calculated at the conclusion of your transaction, providing clarity and fairness in pricing. We utilize the trusted services of USPS and UPS for all shipments, allowing us to offer reliable and efficient delivery options. Whether near or far, we ensure that your order is in the best hands, tracking its journey until it safely reached your doorstep.

Choose Your Preferred Carrier

Understanding the diverse preferences of our customers, we offer the option to select between USPS and UPS for shipping. This flexibility ensures that you can choose the service that best fits your needs and expectations.

Our Promise to You

At Indian Touch of Gallup, every step we take, from processing your order to packing it with care and sending it on its way, is done with a deep sense of responsibility towards the trust you place in us. We are more than just a business; we are a family that values the happiness and satisfaction of our customers above all.

Return & Exchange Policy

At Indian Touch of Gallup, we strive to ensure every customer is delighted with their purchase. However, we recognize that shopping online can be challenging without the tactile experience of physical shopping. With this understanding, we’ve crafted our return and exchange policy to offer flexibility while maintaining the exclusivity of our collection.

Special orders

All special orders are considered final sales and are not eligible for return or exchange. These pieces are often custom-made and tailored to individual specifications, making them unique to each customer.

Inventory Purchases

We are pleased to offer an exchange policy for purchases made from our existing inventory. If you find that your purchase isn’t quite what you expected, you may exchange it within two (2) weeks from the date of purchase. Exchanges can be made for another piece of jewelry that better suits your needs or for store credit that can be used at a later date. Please note that we do not provide refunds, except under specific conditions outlined below.

Conditions for Exchange

  • Contact us within two weeks of your purchase date to initiate an exchange.
  • Provide proof of purchase and ensure the item is in its original condition, including all packaging and documentation.
  • Select your new piece of jewelry or opt for store credit based on the original purchase value.
  • Items must be returned in their original, undamaged condition, and must not have been worn, altered, or damaged in any way.
  • Exchanges are subject to item availability. We will do our best to accommodate your preferences but cannot guarantee the availability of specific pieces due to the unique nature of our inventory.

 

Items must be returned in their original, undamaged condition, and must not have been worn, altered, or damaged in any way. Exchanges are subject to item availability. We will do our best to accommodate your preferences but cannot guarantee the availability of specific pieces due to the unique nature of our inventory.

Conditions for Full Refunds

In the rare instance where an agreement on a specific item is made, but an incorrect item is shipped, Indian Touch of Gallup commits to rectifying the mistake with a full refund of the purchase price. To qualify for a full refund under these conditions, please follow these steps:

  • Notify us immediately upon receipt of the incorrect item.
  • Return the item in its original, undamaged condition, including all packaging and documentation.
  • Upon receipt and verification of the returned item’s condition, we will process your full refund.

We value your satisfaction and encourage you to reach out to our team with any concerns about your purchase. Our aim is to ensure a seamless and positive experience with Indian Touch of Gallup, from browsing to buying and beyond.

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